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FAQ
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chevron_rightHow do I contact the HOA Board?
By going to the Contact Us page and selecting HOA Board in the dropdown box, or, you can email the Board at:
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chevron_rightWhat is the due date for HOA dues?
Townhome HOA dues are payable on the 1st day of each month. Likewise for our single family homeowners, they are due on the first day of every quarterly month – January, April, July and October.
The Board and management strongly encourage any owner who is experiencing financial hardship to contact management immediately when the account becomes delinquent so as to set up a payment plan in order to prevent further financial hardships that will arise as a result of collection efforts and related charges.
The collection procedure for non-payment of HOA fees is as follows outlined in our community By-Laws.
Owners are also strongly encouraged to sign up for the automatic debit program offered by Red Rock Management which is a free service. This program allows for your HOA fees to be automatically deducted from your checking account. Owners are still sent a billing statement for their records. To find out more about the auto debit program or to obtain the form in order to sign up, please visit the Red Rock website at www.gowithredrock.com.
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chevron_rightWhat are the safety rules at the park?
Children under the age of 11 should be accompanied by an adult at all times while at the park. Equally, if you have children or teenagers please remind them that the park is under 24/7 video surveillance and unauthorized access is considered trespassing.
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chevron_rightWho do I contact if I observe criminal activity in the neighborhood?
Contact the York County Sheriff's office if you observe property damage, loud and unruly behavior, or are involved with physical assaults. These are not acceptable by any means and are crimes that local law enforcement are better suited to address; these go beyond the reach of the HOA. The HOA can revoke amenity access if we can confirm/verify the identity of the residents through police reports or other means.
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chevron_rightWhere can I find a copy of the CCRs?
On the documents page. You must be registered on the HOA website to access this page.
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chevron_rightMy street lamp is burned out. How do I get it replaced?
There is a yellow sticker on the pole with the pole number and the phone number of York Electric to call.
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chevron_rightWhere is parking allowed in the neighborhood?
Single-Family Section
After working with Red Rock Management and York County, we’ve confirmed that the streets within the single-family section of our community are publicly owned roads. This means that neither the Waterstone Homeowners Association nor Red Rock Management can restrict on-street parking. However, under certain circumstances, Waterstone residents can report illegally parked vehicles to the York County Sheriff non-emergency number by calling 803-628-3056 and requesting the vehicle be towed if parked in any of the following manners:
· On a sidewalk unless such parking is unavoidable
· That blocks the street (makes it impassable)
· In front of a public or private driveway or so near thereto as to interfere with the unobstructed use of such driveway
· Within an intersection
· Within 15 feet of a fire hydrant
· On a crosswalk
· Within 20 feet of a crosswalk at an intersection
· Within 30 feet upon the approach to a stop sign.
Townhome Section
The Board of Directors has recently received feedback from homeowners that some residents are abusing the use of the visitor parking spots in the Townhomes. As a reminder, we do have published parking rules which outline timelines in which vehicles can be parked in spots, etc. We kindly ask that residents refrain from storing vehicles in the additional visitor parking spaces; any vehicle that is reported to be parked longer than two weeks in one of the additional visitor parking spaces will be towed.
Equally, vehicles with expired tags or flat tires will be immediately towed from visitor parking spaces.
Thank you for your understanding and support. If you have any questions, concerns or specific short-term situations that require additional parking please contact the board at Waterstone-bod@googlegroups.com.
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chevron_rightWhat does our trash vendor pick up, and when?
Active Waste Solutions – Waterstone Service Information
• All Single-Family Home residents gets (1) 95 Gallon tote and (1) 18 Gallon tote for recycling.
• All Townhouse residents gets (1) 65 Gallon tote and (1) 18 Gallon tote for recycling.
• The service day will be Friday no earlier than 6am and all containers should be place out Thursday night. Bags outside of your trash container will not be picked up!
• The following items can be placed in your recycling container:
▪ Plastic jugs, tubs and bottles
▪ Rigid plastics
▪ Empty aerosol cans
▪ Metal food or drink cans (tin, aluminum, steel)
▪ Milk and juice cartons / boxes
▪ Cardboard boxes, including cereal and other food boxes (please flatten)
▪ Magazines and phone books
▪ Paperback books
▪ Junk mail, office paper, paperboard, newspapers (no soiled paper, please)
▪ Brown paper bags
• Yard waste no longer needs to be in clear bags as of 12/01/20. As long as it's bagged, anything that fits inside of your trash container will be accepted each pickup!
• Beginning in 2021, due to rising labor costs, Active Waste will be charging Waterstone residents for Christmas tree pick up services. Residents will need to contact Active Waste to schedule pick up.
• Bulk-pickups must be scheduled by calling the office at 704-626-7400.
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chevron_rightHow do I store my garbage can and recycling bin?
Per Section 6.8 of the Single Family and Townhome CCR's, it states,
“all garbage receptacles, tools and equipment for use on a Lot or Improved Lot, shall be placed in a screened area to shield same from visibility from roads and neighbors abutting the Lot or Improved Lot."
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chevron_rightWhen does the pool open/close?
2021 Pool Season
May 1st through June 3rd: 10 a.m. to 8 p.m.
June 4th through June 27th: 10 a.m. to 8:30 p.m.
June 28th through July 25th: 10 a.m. to 9 p.m.
July 26th through August 15th: 10 a.m. to 8:30 p.m.
August 16th through September 19th: 10 a.m. to 8 p.m.
Have questions about the pool or need to report an issue? Please email: waterstonepool@googlegroups.com
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chevron_rightWho do I contact to replace my pool FOB?
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chevron_rightHow do I reserve the cabana at the pool?
Contact Red Rock Management (There is a form under the "documents" section on the HOA website for this request). As a reminder, the BOD waived any fees that previous Boards charged with renting the cabana; it is available on a first come, first serve basis.
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chevron_rightWho do I contact for lap swim?
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chevron_rightWho do I contact for sidewalk repairs?
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chevron_rightWho do I call to get repairs done on a County owned street?
Call York County Road Maintenance at 803-628-3200. (County owned streets are identified with green street signs.)
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chevron_rightI live in a single family home, and I want to widen/extend my driveway. Who do I need to get approval from to have this done?
All of the single family homes in Waterstone are on a county right of way. This means the first 15 feet from the edge of the asphalt is a county right of way and if anyone wants a driveway widening/extension, homeowners have to file for encroachment permits with York county. York county will have to approve the request before the HOA can approve it. This does not apply to the Townhomes because they are privately owned roads.
Please contact York County Road Maintenance with any questions.
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chevron_rightWhen may I put up decorations for the holidays?
Page 14 section D of the ACC guidelines states:
"Any seasonal decoration including lights, other than Christmas and other December holiday decorations may be placed not more than 10 days before the celebrated holiday, and must be removed no later than 5 days after thereafter. Christmas and other December holiday decorations including lights may be placed from Thanksgiving weekend of each year through January 15th of the following year."
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